Signing in
| Problem | Try this |
|---|---|
| I didn’t get the verification or sign-in email | Check spam and promotions folders, then tap Resend (you can resend once a minute). Make sure you typed your email correctly. |
| Invalid email or password | Use Forgot password?. If you signed up with Google or Apple, use that button instead. |
| This link has expired or was already used | Sign-in links work once and expire after a few minutes. Request a new one. |
| This account has been disabled | Your account is suspended. See Suspended accounts. |
Wallet
| Problem | Try this |
|---|---|
| My balance shows Balance unavailable | Tap Retry or pull down to refresh. Your funds are safe on the blockchain; this is only a display issue. |
| I’m asked to Verify Email before using the wallet | Open the verification email on the same device. |
| Unlock your wallet keeps failing | Make sure Face ID, fingerprint, or your passcode works for other apps, then tap Unlock wallet again. |
| Reconnect Wallet Session | Sign out and sign back in. |
| A token I received isn’t showing | Check that it was sent on a supported network. Then look in Dust & Hidden at the bottom of your holdings, since low-value and unverified tokens are hidden automatically. |
| I can’t send a token | You may need some of the network’s native token (ETH, SOL, POL, TRX, BTC) to pay the network fee. Some tokens can’t be sent yet; you can swap them instead. |
Deposits and purchases
| Problem | Try this |
|---|---|
| My card or bank deposit is still processing | Check the status banner on the Wallet tab. Some providers take longer, especially for bank transfers or when verification is needed. |
| The provider asked me to verify my identity | Identity checks are run by the payment provider, not OnlyBulls. Follow their instructions. |
| …isn’t available to buy in your region | Try a different asset or payment method. See Availability by country. |
| No payment methods are available for this country. | No provider supports your country. Transfer crypto in from an exchange or another wallet instead. |
| Trading is not available in your region (Predictions) or Trading unavailable here (Perps) | These features aren’t available in your country. You can still withdraw your balance. See Availability by country. |
| My deposit failed but I was charged | Contact the payment provider with your payment reference (shown in the deposit status). If you’re stuck, contact us. |
Transactions
| Problem | Try this |
|---|---|
| A transaction has been Pending for a long time | Open Wallet Activity, tap the transaction, and choose View on Explorer to see its status on the blockchain. Busy networks and slow Bitcoin fees can take an hour or more. |
| Transaction status unknown | Check your activity before trying again, so you don’t send twice. |
| A cross-network swap hasn’t arrived | These can take several minutes. Check the progress banner on the Wallet tab. |
| Price moved too much on a swap | Try again, or raise slippage slightly in Swap settings. |
Notifications
| Problem | Try this |
|---|---|
| I’m not getting any notifications | Allow notifications for OnlyBulls in your phone’s settings, make sure Pause Notifications is off, and check you haven’t snoozed them from the inbox. |
| I’m not getting brief notifications | Check that Daily Briefs is on under Profile → Notifications. See Briefs. |
| Notifications on the web | Push notifications only work in the mobile apps. |
AI
| Problem | Try this |
|---|---|
| AI Chat says AI features are off | Open AI Chat in the iOS or Android app and tap Agree and continue. |
| Slow down | You’ve hit the message limit. Wait a minute and try again. |
| An answer is wrong | Tap thumbs down and tell us why. AI can make mistakes, so double-check important facts. |