> ## Documentation Index > Fetch the complete documentation index at: https://help.onlybulls.com/llms.txt > Use this file to discover all available pages before exploring further. # Troubleshooting > Fixes for common problems with signing in, your wallet, deposits, transactions, and notifications. Start with the basics: make sure you're on the latest version of the app, check your internet connection, and fully close and reopen OnlyBulls. ## Signing in | Problem | Try this | | - | - | | I didn't get the verification or sign-in email | Check spam and promotions folders, then tap **Resend** (you can resend once a minute). Make sure you typed your email correctly. | | **Invalid email or password** | Use **Forgot password?**. If you signed up with Google or Apple, use that button instead. | | **This link has expired or was already used** | Sign-in links work once and expire after a few minutes. Request a new one. | | **This account has been disabled** | Your account is suspended. See [Suspended accounts](https://help.onlybulls.com/help/contact-support.md#suspended-accounts). | More detail: [Create an account and sign in](https://help.onlybulls.com/getting-started/create-account.md). ## Wallet | Problem | Try this | | - | - | | My balance shows **Balance unavailable** | Tap **Retry** or pull down to refresh. Your funds are safe on the blockchain; this is only a display issue. | | I'm asked to **Verify Email** before using the wallet | Open the verification email on the same device. | | **Unlock your wallet** keeps failing | Make sure Face ID, fingerprint, or your passcode works for other apps, then tap **Unlock wallet** again. | | **Reconnect Wallet Session** | Sign out and sign back in. | | A token I received isn't showing | Check that it was sent on a supported network. Then look in **Dust & Hidden** at the bottom of your holdings, since low-value and unverified tokens are hidden automatically. | | I can't send a token | You may need some of the network's native token (ETH, SOL, POL, TRX, BTC) to pay the network fee. Some tokens can't be sent yet; you can swap them instead. | ## Deposits and purchases | Problem | Try this | | - | - | | My card or bank deposit is still processing | Check the status banner on the Wallet tab. Some providers take longer, especially for bank transfers or when verification is needed. | | The provider asked me to verify my identity | Identity checks are run by the payment provider, not OnlyBulls. Follow their instructions. | | **…isn't available to buy in your region** | Try a different asset or payment method. See [Availability by country](https://help.onlybulls.com/help/availability-by-country.md#buying-and-depositing-with-a-card-or-bank). | | **No payment methods are available for this country.** | No provider supports your country. [Transfer crypto in](https://help.onlybulls.com/wallet/add-money.md#transfer-crypto-from-another-wallet) from an exchange or another wallet instead. | | **Trading is not available in your region** (Predictions) or **Trading unavailable here** (Perps) | These features aren't available in your country. You can still withdraw your balance. See [Availability by country](https://help.onlybulls.com/help/availability-by-country.md). | | My deposit failed but I was charged | Contact the payment provider with your payment reference (shown in the deposit status). If you're stuck, [contact us](https://help.onlybulls.com/help/contact-support.md). | More detail: [Add money to your wallet](https://help.onlybulls.com/wallet/add-money.md). ## Transactions | Problem | Try this | | - | - | | A transaction has been **Pending** for a long time | Open [Wallet Activity](https://help.onlybulls.com/wallet/activity.md), tap the transaction, and choose **View on Explorer** to see its status on the blockchain. Busy networks and slow Bitcoin fees can take an hour or more. | | **Transaction status unknown** | Check your activity before trying again, so you don't send twice. | | A cross-network swap hasn't arrived | These can take several minutes. Check the progress banner on the Wallet tab. | | **Price moved too much** on a swap | Try again, or raise slippage slightly in **Swap settings**. | ## Notifications | Problem | Try this | | - | - | | I'm not getting any notifications | Allow notifications for OnlyBulls in your phone's settings, make sure **Pause Notifications** is off, and check you haven't snoozed them from the inbox. | | I'm not getting brief notifications | Check that **Daily Briefs** is on under **Profile → Notifications**. See [Briefs](https://help.onlybulls.com/ai/briefs.md#brief-notifications). | | Notifications on the web | Push notifications only work in the mobile apps. | ## AI | Problem | Try this | | - | - | | AI Chat says AI features are off | Open AI Chat in the iOS or Android app and tap **Agree and continue**. | | **Slow down** | You've hit the message limit. Wait a minute and try again. | | An answer is wrong | Tap thumbs down and tell us why. AI can make mistakes, so double-check important facts. | ## Still stuck? [Contact support](https://help.onlybulls.com/help/contact-support.md) and include your account email, your device, and a screenshot of any error. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.